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Cancellation, Returns & Refunds

Last updated 12 October 2026

Each Leela Kriti piece is checked and packed carefully before it leaves us. Because of this, all sales are final.

Cancellation

Orders cannot be cancelled once they have been placed and paid for. Please check your bag, the piece and your delivery address before completing payment.

Returns and exchanges

We do not accept returns or exchanges, and we do not offer refunds for a change of mind.

Damaged or incorrect piece

If your piece arrives damaged, or you receive a different piece from the one you ordered, we will replace it at no cost to you. To request a replacement:

• Write to support@leelakriti.com within 48 hours of delivery.
• Include your order number, photographs of the piece, and an unboxing video recorded from the moment the sealed parcel is opened.
• Keep the piece and its original packaging until we have reviewed your request.

Once approved, we dispatch the replacement within 2–3 working days.

Refunds

If an approved replacement is not available, or if we are unable to fulfil your order for any reason, we refund the full amount to your original payment method. Refunds are initiated within 2 working days of approval and usually reach your account within 5–7 working days, depending on your bank.

What is not covered

• Requests made more than 48 hours after delivery, or without an unboxing video.
• Wear, tarnishing or damage caused after delivery, including contact with water, perfume or lotions.
• Slight differences in shade or finish from the photographs. Our pieces are photographed in natural light, and small variations in an antique finish are part of its character.

Refused or undelivered parcels

If a parcel is returned to us because the address was incorrect or delivery was refused, we will contact you to arrange re-delivery. Re-delivery charges may apply.